Privacy Policy
Covered Organizations
This Privacy Policy applies to Airway Air LLC, its website, patient/customer portals, online scheduling interfaces, dispatch systems, and operational lines (collectively, the 'Company').
Information We Collect
We collect personal information you voluntarily provide through online booking portals, estimate forms, and digital interactions. This includes names, service addresses, billing addresses, telephone numbers, email addresses, HVAC equipment specifications, and detailed project histories. We may also automatically collect analytical details such as IP addresses, browser types, and usage patterns.
Cookies & Tracking Technologies
Our websites may use cookies, pixels, analytics tools, session replay technologies, advertising technologies, and similar tools to improve functionality, measure effectiveness, personalize experiences, and support business operations.
How We Use Information
Information is used exclusively to schedule HVAC system repairs, diagnose equipment, provide custom installation proposals, send dispatcher arrival notifications, process billing, optimize our online services, and satisfy local licensing, tax, or legal requirements.
Text Message & Electronic Communications
By providing your phone number and completing our online opt-in form, you consent to receive SMS notifications, appointment reminders, technician tracking alerts, and promotional communications from Airway Air LLC.
Message frequency varies.
Message and data rates may apply.
You can reply STOP to opt-out at any time.
Reply HELP for assistance.
Consent to receive marketing communications is not a condition of purchase and may be withdrawn at any time.
Third-Party Vendors & Data Sharing
We may engage vendors for website hosting, analytics, electronic communications, scheduling, payment processing, customer support, population health services, and related functions. Such vendors are required to maintain appropriate confidentiality and security protections.
Specific SMS Data Protection:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except for aggregators and providers of text messaging services.
Information sharing with subcontractors and support services, such as customer service, is permitted solely for operational purposes.
Security
We employ reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, alteration, and destruction.
No system can guarantee absolute security.
Data Retention
We retain customer data as necessary to complete heating and cooling project service files, maintain equipment warranties, and comply with state and federal financial or tax audits.
Your Rights
Subject to applicable law, individuals may request access to certain information, request correction of inaccurate information, or inquire about our privacy practices.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on applicable websites.
Contact Information
Company: Airway Air LLC
Contact Representative: Charlie
Address: 2617 COVE CAY DR, #203, Clearwater, Florida
Phone: (727) 417-9033
Email: [email protected]
Location
2617 COVE CAY DR, #203, Clearwater FL 33760
Phone
(727) 417-9033
Office Hours
Monday to Friday 8:30 - 5:30 pm
